Build Insight Pipelines

Turn Intercom and Zendesk tickets into charts & reports to automatically track customer experience over time.

Smart Bucketing & Automated Reporting.

Our semantic bucketing pipeline helps you organize feedback based on topic, not keyword.

Direct data import through Intercom, Zendesk, or CSV files

Define custom buckets based on examples and descriptions

Automatically generate various charts and graphs for reporting

Set up recurring reports that go straight into your inbox / slack

What customers say about us

Get Started

"We uncovered patterns in our support tickets that we would’ve never seen manually. InsightLab turned raw feedback into product roadmap gold."

Leah R

Customer Experience Manager

"Every Monday I get a visual summary of what’s driving customer pain. The automated reports are now a key part of our leadership meetings."

Nina M

VP of Customer Experience

"I used to spend hours tagging support tickets manually. Now everything's categorized by topic in real time — it's like having an extra analyst on the team."

Harold D

Head of Customer Support

"The semantic analysis was surprisingly accurate — grouping user issues by intent, not just keywords. It saved us weeks of manual data cleaning."

Jared W

Customer Support Specialist

Invent the Future with InsightLab

Enabling qualitative research at scale to help product teams make informed decisions and solutions that resonate.

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Simple

Launch a study with existing customers or a specific demographic with just a few clicks.

Secure

Your data belongs to you and is never sold or used to train AI models. All data is securely stored on SOC2 and ISO 27001 certified servers.

all_inclusive

Inclusive

Reach almost anyone, in any language. Our platforms are designed to interpret multiple languages.

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Supported

Our team is there to support you to help you get to where you need ASAP.

A few thoughts

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